What is the luggage allowance?

 What are the luggage allowances and guidelines? 

For each ticket purchased, CITYBUS will accept following luggage:

1. One piece of luggage weighing up to 20kg and no bigger than a standard sized suitcase which will be transported in the luggage compartment (“Main Luggage”)
2. One small piece of hand luggage, in a size allowing it to be easily placed under the seat or on the shelf located above the Passenger’s seat (“Hand Luggage”). The Hand Luggage should not block easy movement by the remaining passengers.
3. Single ski equipment, such as skis or snowboard, is allowed as an addition to the 20 kg Main Luggage allowance. Please note that the equipment is not allowed to be loose in the luggage compartment or cause any damage to other luggage. The Driver is entitled not to authorize the luggage, if it is not properly packed.

According to our terms and conditions we will accept extra luggage for fee of 5GEL/each if there is space available. For each ticket purchased we guarantee one piece of luggage weighing up to 20kg and one piece of hand luggage. 

 Do you accept scooters and skateboards as baggage? 

We transport scooters and skateboards if they meet the following criteria:

• The battery is found inside the scooter or otherwise attached to it tightly.
• Power can be switched off and there is no chance for the scooter to turn on during the journey.
• The maximum weight of the scooter/skateboard is 20kg and the scooter can be folded to fit into a small space. The size cannot exceed the size of normal luggage (e.g., bags) If size of scooter exceeds normal luggage, it is considered to be cargo shipment which is subject to separate pricing.
• We recommend protecting the scooter/skateboard with a cover as we do not take any responsibility for damages caused by other luggage in the luggage compartment. Transportation of the scooter/skateboard at own risk.
• There is enough room in the luggage compartment for the driver to be able to place the scooter on top of other luggage.
• Extra fee is collected for the scooter. 

 What do I do if my luggage is damaged or lost? 

In the event of lost or damaged luggage, you should report the loss immediately to the driver or fill up contact form on citybus.ge. 

Items that should never be placed in the luggage compartment include currency, valuable securities such as cheques, premium bonds or money orders, passports, driving licenses, certificates, jewelry, portable electronic devices such as cameras, mobile telephones, laptops and tablet computers, and other fragile or delicate items such as glass bottles, artwork as well as medicine and car and home keys. 

All items placed in the hold should be securely packed so that they can withstand normal handling and movement within the luggage compartment during the journey.Please note that we cannot be held liable for the loss or damage of the items mentioned above. Valuables should be kept on your person or in your carry-on bags at all times. We advise you to protect your personal belongings with a household or travel insurance, especially if carrying valuable items.

 Do you accept bicycles? 

We accept folding bicycles in the hold provided that they are in its protective bag for additional charge of 25GEL.

Please advise us via comment section during booking. Fee is payable upon departure at ticket office or to attendant if you are joining the trip during transit stop with no ticket office available.

 What items are prohibited or not allowed? 

Items that should never be placed in the luggage compartment include currency, valuable securities such as cheques, premium bonds or money orders, passports, driving licenses, certificates, jewelry, portable electronic devices such as cameras, mobile telephones, laptops and tablet computers, and other fragile or delicate items such as glass bottles, artwork as well as medicine and car and home keys. All items placed in the hold should be securely packed so that they can withstand normal handling and movement within the luggage compartment during the journey.

Carriage of dangerous good including fireworks, explosives, factory chemicals, ammunition of any kind is prohibited.

Carriage of livestock, raw material, goods for commercial purposes is not allowed.

 Are pets allowed onboard? 

Dogs and other animals are not permitted, with the exception of assistance dogs (e.g., guide dogs), small dogs and cats in travel kit if following conditions are met:

• No more than 3 domestic animal can be present in same bus.
• Domestic animal is travelling in small travel kit (box) which can be placed under the seat.
• Domestic animal has appropriate certificates and documentation.
• Animal owner or responsible person is present all the times during the trip.
• Seat next to passenger travelling with domestic animal is not occupied. This should be achieved by purchasing ticket for domestic animal which comes with 20% discount from normal fare. Please select discount during booking process.
• Passenger travelling with domestic animal is responsible for wellbeing of animal and should execute all efforts to avoid discomfort for other passengers.