Effective: 01/04/2023
I.I Conditions of carriage for Citybus Georgia Departures.
These General Terms & Conditions apply for trip or trip segment operated by Citybus Georgia LLC, or it’s subcontractors’ services, marketed as “Citybus Georgia”
1.
You must be aged 18 years or older to purchase tickets and services from this website.
2.
When booking your journey, you must check your journey itinerary before confirming the payment. No refunds will be given for incorrect or duplicated tickets. The tickets cannot be changed. Once completed, citybus.ge reservations cannot be cancelled or refunded less than 24 hours before departure. There is fee for ticket return if it is more than 24 hours before departure depending on time left. While we will make every effort to operate our services, when a departure has been cancelled due to our negligence or fault, we offer full refund of the ticket price or an alternate travel arrangement.
3.
You should arrive at your departure stop 15 minutes before the scheduled departure of the bus. This will allow you plenty of time to board and we can prevent any delays to the service.
4.
a) Every passenger, including children of all ages, must hold a valid ticket which guarantees a seat on board.
b) A child cannot travel sitting on an adult’s lap. Parents may bring their own car safety seat for the child with them. We do not provide safety seats for children. Children must wear a seat belt during the journey.
c) Due to operational reasons we might use buses other than the one planned for the route, and we may not be able to offer the booked seats. In these cases, we do not compensate the lack of specific seats.
d) We do offer discounted tickets for children up to 12 years old. Customer is responsible to select and buy ticket according to appropriate age category
5.
a) Children under the age of 12 can travel with Citybus Georgia when accompanied by a person over the age of 15.
b) Children between the ages of 12 – 14 can travel independently if they have a signed letter of consent from a parent or a guardian with them. The consent must be in written format.
d) Children aged 15 and older can travel independently.
e) We do not exercise or provide any care over children traveling independently. Parents or statutory guardians are fully liable for actions of children.
6.
We charge 1€ booking fee for administrative purposes per each payment transaction made with some but not all international ticket distribution systems. One payment transaction may include several tickets. For citybus.ge there is no booking fee charge.
7.
In every Citybus Georgia bus there is one place in each bus where a wheelchair can be securely transported. Request for the wheelchair seating should be made latest 36h in advance by calling service number +995 706 777 925 or via email booking@citybus.ge In case there are not enough available seats to accommodate the wheelchair at the time of request, we are not able to offer the service.
Wheelchair passenger may be accompanied by an assistant free of charge. Accompanied assistant should be mentioned at the time of booking request as well as the type of the chair used (manual or electric).
The wheelchair, when transportation is confirmed by Citybus Georgia , will be secured and lashed in the area reserved for baggage. In case the lashing cannot be done properly with all required straps due to measurements of the wheelchair, we will be forced to deny boarding of the wheelchair due to inadequate safety. In such a case Citybus Georgia will, refund the ticket price.
Collapsible walking aids and manual wheelchairs under 20 kg can be transported in the luggage hold free of charge. We do not accept scooter or moped type mobility devices as wheelchairs. Those cannot be transported on our buses.
8.
For tickets bought from citybus.ge, a valid booking reference number acts as the ticket for your journey and you must present this reference or QR code to the driver before boarding the bus. Name information is not used when boarding the bus. Ticket is valid between the bus stops mentioned in the confirmation. Please retain your booking confirmation for the entire journey. If you bought your tickets via international distribution system, you should present printed or mobile ticket or, in some cases, Citybus Georgia may issue own tickets based on that booking and send you carrier ticket by e-mail. In this case please print or screen shot QR code form ticket to present during boarding.
9.
We offer connecting journeys only on journeys found online in our web portal that include a planned connection. For some of the journeys arriving in border crossings with connecting bus operators we have also taken into account the connection between buses from both sides of border.
10.
Passenger should always reserve enough time for the change of buses when they buy a connection between separate routes. If our departures are delayed or cancelled due to circumstances beyond our control, we will not reimburse any loss of a connecting journey in cases where the customer misses their connection.
11.
When traveling to an airport a minimum of 2,5 hours should be reserved between the arrival time of the bus at the airport and the departure time of the flight. If the passenger has purchased tickets to two different travel operators they should reserve a minimum of 1,5 hours between the arrival of our bus and the connecting journey.
12.
In the interests of the safety and comfort of all of our customers, we restrict the size, type and quantity of luggage or other belongings which you can bring on to our buses and reserve the right to refuse permission for you to bring any item on to our service.
a) For every ticket purchased, you may take one piece of luggage up to 20 kg with you to be transported in the luggage compartment. The size of the luggage should not be larger than a normal size suitcase or backpack. Luggage that is significantly large in size or otherwise of special design or takes up a lot of space may not be accepted. The driver has the right to refuse a luggage which is not properly packed and is too large and/or too heavy to be accepted as luggage. The primary function of luggage is to protect its contents and it must be suitable for transport in the cargo space, eg. a suitcase, travel bag, backpack or bag that can withstand transport.
b) We accept folding bicycles in the hold provided that they are in its protective bag for additional charge.
c) You may also take one snowboard or one pair of ski on board for additional charge. A small folding pram can be accepted for carriage in the luggage compartment for additional charge.
If you travel with more luggage than this, your additional items may be refused if there is no available space. Frozen and fresh meat, poultry or fish, accumulators, explosives and combustible or otherwise hazardous materials including fireworks and petrol are not permitted on any our service. Only the driver may store or remove luggage from the hold of the bus or the ski box. We recommend that a name label is attached to each piece of luggage.
d) You may also take one small piece of hand luggage that must fit under your seat or in the overhead rack on board.
e) We cannot be held responsible for any loss or inconvenience to you if you are refused travel under these circumstances. We reserve the right to request that you open your bag for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so.
f) Items that should never be placed in the luggage compartment include currency, valuable securities such as cheques, premium bonds or money orders, passports, driving licenses, certificates, jewelry, portable electronic devices such as cameras, mobile telephones, laptops and tablet computers, and other fragile or delicate items such as glass bottles, artwork as well as medicine and car and home keys. All items placed in the hold should be securely packed so that they can withstand normal handling and movement within the luggage compartment during the journey.
g) Please note that we cannot be held liable for the loss or damage of the items mentioned above. Valuables should be kept on your person or in your carry-on bags at all times.
h) We advise you to insure your personal belongings with a household or travel insurance, especially if carrying valuable items.
j) Carriage of dangerous good including fireworks, explosives, factory chemicals, ammunition of any kind is prohibited.
k) Carriage of live stock, raw material, goods for commercial purposes is not allowed.
13.
a) No Smoking policy; you are not permitted to smoke, this includes electronic cigarettes, in any of our buses. Our driver is entitled to require passengers to leave the bus if they do not comply with a request from the driver to stop smoking.
b) No Alcohol policy; you are not permitted to drink alcohol in any of our buses. Our driver is entitled to require passengers to leave the bus if they do not comply with a request from the driver to stop drinking.
14.
Dogs and other animals are not permitted on any Citybus Georgia bus, with the exception of assistance or emotional support dogs/cats. We recommend reserving a place for a guide in advance from our customer service.
15.
We have an insurance in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. Our maximum liability to you for any loss or damage to your luggage, on Citybus Georgia departures under any and all circumstances is limited. To find out these limits please contacts us.
We are not liable for loss or damage to hand luggage or valuable items unless caused by a traffic accident .Valuables include i.e. currency, valuable legal documents such as bonds, payment orders (drafts), passports, driver’s licenses, reports/forms, jewelry, portable electronic devices such as cameras, mobile phones, portable/laptop computers, tablets and other fragile items, medication, and keys. The passenger is responsible for their hand luggage during the journey and should ensure that the luggage is placed in a safe place to protect the contents of the bag.
We recommend you insure your luggage, especially if you are carrying valuable items against all usual and normal risks of loss or damage to the full replacement value of the luggage, with no excess.
Loss or damage to your luggage or personal property must be notified immediately to your driver who will ask you to complete a form which you should complete and hand back to your driver or send to our customer service.
Due to operational and force majeure reasons and the use of coaches other than the one planned for the route we may not be able to offer all supplementary services. In these cases, we do not compensate the lack of bus feature services.
16.
Any tickets purchased via international distribution system cannot be cancelled or amended. All tickets are non-refundable.
17. In case of force majeure situation such as vehicle En-Route break down or departure cancellation due to:
-traffic conditions
-weather conditions
-technical break-down
-extensive delay from previouse rotation
-governement imposed restrictions
we do our best to accomodate your trip as soon as possible. If our efforts will be deemed impossible to facilitate we will refund you with full amount of money paid on citybus.ge.
If you bought your ticket via partner network or international distribution system., we will issue discount coupon code that cant be used for further bookings.
18. In case if it is required for operational reasons or reasons described at condition No 17 of this chapter, Company can change equipment without prior notice. Substitute equipment might not have all service amenities usually provided on our regular buses and are subject of availability. In that case Company is not obligated to provide any compensation whatsoever for free services available on regular departures.
19. In case of massive delay more that 3 hrs due to any circumstansaces, even in force-majeur situations, passenger has right to abandon travel plans and will be refunded in full if delay occured before departure time from begining of bus schedulled trip from initial point of departure.
20. In case of mistake fares purchase ( tickets purchased with fare which is wrongly inserted to system/partner systems or produced due to wrong exchange rate or any kind of other mulfunction of distribusion systems or websites) we have right to cancel such ticket with full refund. In this case tickets cannot be used for travel, are void and null. Citybus Georgia LLC is not responsible for any mistake fares used while booking on other sites or via interbnational distribusion systems.
I.II Conditions of carriage for Partners Departures.
1.
If your departure operated by subcontractor company or marketing partner, their respective conditions of carriage applied for that part of trip. Please be advised that these terms and conditions might be available on Georgian Language only.
2.
Departures operated by partners are clearly marked with sign “Operated By” during booking process.
3.
Citybus Georgia LLC is acting as agent-distributor for such departures and not responsible for any damage or consequences caused by any circumstances related to these departures. Please check terms and conditions for respective Partner’s web sites or offices.
4.
List of Partner Operators:
BekaTour (BK)
Georgian Bus (GB)
Bustrans/Lux Seda (BT)
Alliance of Independent Carriers (AL)
You must read these terms and conditions before you download and use the citybus.ge mobile application (“Mobile App”). By downloading and using the mobile application you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions you may not use the mobile application.
You must read these terms and conditions before you access and use the Wi-Fi service. By accessing and using the Wi-Fi service you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions you may not access or use the Wi-Fi service.